Features (Per month) | Players | Leader | Champion | Coach |
Level of Support | L1 & L2 | L1, L2 & L3 | L1, L2 & L3 | L1, L2 & L3 + DevOps |
Live Chat Support (Technical - L1 & L2) | No | Yes | Yes | Yes |
Live Chat Support (Sales & Pre-Sales) | No | No | Yes | Yes |
Number of Helpdesk tickets | 100 | 200 | 400 | 600 |
Number of Live Chats | 0 | 50 | 100 | 200 |
Number of Servers supported | Unlimited | Unlimited | Unlimited | Unlimited |
24/7 Service Monitoring | 20 | 40 | 80 | 100 |
24/7 Proactive Server Management | 5 servers ($250 value) | 10 servers ($500 value) | 20 servers ($1000 value) | 40 servers ($2000 value) |
Admin Hours | 10 | 25 | 50 | 75 |
Free Trial | 7 days | 7 days | 7 days | 7 days |
Setup time (except weekends) | 24 hours | 24 hours | 24 hours | 36 hours |
Guaranteed response time | 60 mins | 40 mins | 30 mins | 20 mins |
Average response time | 30 mins | 30 mins | 20 mins | 15 mins |
Average resolution time | 12 hours | 12 hours | 12 hours | 6 hours |
Server Setup, Optimisation & Hardening (one time) | 1 | 2 | 4 | 10 |
Documentation | No | No | Yes | Yes |
Regular Weekly meetings with Management & Team | Ad-hoc/On-Demand | Yes | Yes | Yes |
Individual / Team chat with techs | Yes | Yes | Yes | Yes |
Price | $299 | $499 | $799 | $1499 |
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