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Author Topic: Hire your semi-dedicated support team for your web hosting business  (Read 81 times)

Ben_SupportSages

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Introducing Quasi Dedicated Support solutions from SupportSages

We always take pride in offering quality support at affordable prices (giving excellent value to the businesses), and in many pre-sales enquiries , we were being asked for semi-dedicated plans because of the  expectation of consistency of the team members who knows the support policies inside out. It was a tough situation where we were not able to understand how our competitors offered semi-dedicated because our assumption was to share a 4 member team across two other clients for 1/10th of the price of a dedicated client and yet give good support.

It was only lately that we understood, it was not semi-dedicated as it literally means, and was more of a quasi-dedicated support with the features of a dedicated team, yet not truly dedicated or semi-dedicated.

So we are hereby introducing our quasi dedicated plans in the industry.

About SupportSages

SupportSages since 2009 have provided excellent value proposition for our customers, not just in support, but marketing, exploring their niche market etc and we are happy that all our clients who signed up with us back in 2009 are still with us and have grown manifold. None of them have review ratings below 4.5/5 in any of the hosting review websites (both paid and unpaid) and we are proud of it.

What makes us special ?

  • Quality - Ofcourse everyone claims to offer it, but we make sure that the service we ourselves offer to you, improves day by day so that we bring in value to your business.
  • Techs - 90% of them are certified. Sages are passionate about whatever they do and never ever compromise the values we adhere.
  • 24/7/365 availability - We are available 24/7, not just in a single channel, but multiple channels as well
  • Dedicated Account Manager - Sometimes you may need a third party opinion, our AMs have alteast 5 years experience in web hosting industry and is upto date. He will be responsible for your business with us.
  • We hear and learn from you - Continuous learning is in our culture and we don't forget our lessons. We implement best practices across all our clients.
  • Excellent track record - Growing from 4 sages in 2009 to 60 sages in 2019 is possible because of our habit of keeping promises. We have increased the review ratings from 1.5 star to 4.3 stars in just 9 months :)
  • Our philosophy - Better explained here - https://www.supportsages.com/philosophy/
Features (Per month)PlayersLeaderChampionCoach
Level of SupportL1 & L2 L1, L2 & L3  L1, L2 & L3 L1, L2 & L3 + DevOps
Live Chat Support (Technical - L1 & L2)NoYesYesYes
Live Chat Support (Sales & Pre-Sales)NoNoYesYes
Number of Helpdesk tickets100200400600
Number of Live Chats 050100200
Number of Servers supported UnlimitedUnlimitedUnlimitedUnlimited
24/7 Service Monitoring204080100
24/7 Proactive Server Management 5 servers ($250 value) 10 servers ($500 value) 20 servers ($1000 value)40 servers ($2000 value)
Admin Hours10255075
Free Trial7 days7 days7 days7 days
Setup time (except weekends)24 hours24 hours24 hours36 hours
Guaranteed response time60 mins40 mins30 mins20 mins
Average response time30 mins30 mins20 mins15 mins
Average resolution time12 hours12 hours12 hours6 hours
Server Setup, Optimisation & Hardening (one time)12410
DocumentationNoNoYesYes
Regular Weekly meetings with Management & TeamAd-hoc/On-DemandYesYesYes
Individual / Team chat with techs YesYesYesYes
Price $299$499$799$1499
Order NOW Order NOW!! Order NOW!!Order NOW!!Order NOW!!

Contact us for any custom requirements at https://www.supportsages.com/contact/ . Don't hesitate to contact us. We may be able to match your current provider's price. Our free trial is to ensure that you have smooth transition of support.
Email : Benjamin.samuel@at@supportsages d.o.t com
Skype : ssages