Introducing Quasi Dedicated Support solutions from SupportSages
We always take pride in offering quality support at affordable prices (giving excellent value to the businesses), and in many pre-sales enquiries , we were being asked for semi-dedicated plans because of the expectation of consistency of the team members who knows the support policies inside out. It was a tough situation where we were not able to understand how our competitors offered semi-dedicated because our assumption was to share a 4 member team across two other clients for 1/10th of the price of a dedicated client and yet give good support.
It was only lately that we understood, it was not semi-dedicated as it literally means, and was more of a quasi-dedicated support with the features of a dedicated team, yet not truly dedicated or semi-dedicated.
So we are hereby introducing our quasi dedicated plans in the industry.
About SupportSages
SupportSages since 2009 have provided excellent value proposition for our customers, not just in support, but marketing, exploring their niche market etc and we are happy that all our clients who signed up with us back in 2009 are still with us and have grown manifold. None of them have review ratings below 4.5/5 in any of the hosting review websites (both paid and unpaid) and we are proud of it.
What makes us special ?
- Quality - Ofcourse everyone claims to offer it, but we make sure that the service we ourselves offer to you, improves day by day so that we bring in value to your business.
- Techs - 90% of them are certified. Sages are passionate about whatever they do and never ever compromise the values we adhere.
- 24/7/365 availability - We are available 24/7, not just in a single channel, but multiple channels as well
- Dedicated Account Manager - Sometimes you may need a third party opinion, our AMs have alteast 5 years experience in web hosting industry and is upto date. He will be responsible for your business with us.
- We hear and learn from you - Continuous learning is in our culture and we don't forget our lessons. We implement best practices across all our clients.
- Excellent track record - Growing from 4 sages in 2009 to 60 sages in 2019 is possible because of our habit of keeping promises. We have increased the review ratings from 1.5 star to 4.3 stars in just 9 months :)
- Our philosophy - Better explained here - https://www.supportsages.com/philosophy/
| Features (Per month) | Players | Leader | Champion | Coach |
| Level of Support | L1 & L2 | L1, L2 & L3 | L1, L2 & L3 | L1, L2 & L3 + DevOps |
| Live Chat Support (Technical - L1 & L2) | No | Yes | Yes | Yes |
| Live Chat Support (Sales & Pre-Sales) | No | No | Yes | Yes |
| Number of Helpdesk tickets | 100 | 200 | 400 | 600 |
| Number of Live Chats | 0 | 50 | 100 | 200 |
| Number of Servers supported | Unlimited | Unlimited | Unlimited | Unlimited |
| 24/7 Service Monitoring | 20 | 40 | 80 | 100 |
| 24/7 Proactive Server Management | 5 servers ($250 value) | 10 servers ($500 value) | 20 servers ($1000 value) | 40 servers ($2000 value) |
| Admin Hours | 10 | 25 | 50 | 75 |
| Free Trial | 7 days | 7 days | 7 days | 7 days |
| Setup time (except weekends) | 24 hours | 24 hours | 24 hours | 36 hours |
| Guaranteed response time | 60 mins | 40 mins | 30 mins | 20 mins |
| Average response time | 30 mins | 30 mins | 20 mins | 15 mins |
| Average resolution time | 12 hours | 12 hours | 12 hours | 6 hours |
| Server Setup, Optimisation & Hardening (one time) | 1 | 2 | 4 | 10 |
| Documentation | No | No | Yes | Yes |
| Regular Weekly meetings with Management & Team | Ad-hoc/On-Demand | Yes | Yes | Yes |
| Individual / Team chat with techs | Yes | Yes | Yes | Yes |
| Price | $299 | $499 | $799 | $1499 |
| Order NOW | Order NOW!! | Order NOW!! | Order NOW!! | Order NOW!! |
Contact us for any custom requirements at
https://www.supportsages.com/contact/ .
Don't hesitate to contact us. We may be able to match your current provider's price. Our free trial is to ensure that you have smooth transition of support.
Email : Benjamin.samuel@at@supportsages d.o.t com
Skype : ssages
